How The Wesley Communities are responding to COVID-19

Updated on 4/7/2020 at 11:00 AM

At The Wesley Communities, the health of our residents, staff, and families is our top priority. As a result, we are taking proactive steps to try and mitigate the spread of viral infections, including COVID-19 (Novel Coronavirus). As an organization, we are diligently following the guidance and requirements of the Ohio Department of Health, Centers for Disease Control (CDC), and the President of the United States.


Effective Sunday, March 15, 2020, we have unfortunately restricted all visitors to our campuses until further direction has been given. Exceptions are being made on a case-by-case basis for our residents who are gravely ill or receiving end-of-life care as well as for necessary vendors that are needed for the operation of our communities. These visitors will be required to complete a health screening questionnaire and have their temperature taken upon entry to our buildings.


Effective Tuesday, March 17th, our Adult Daycare Centers are closed until further direction has been given. If your circumstances require that your loved one needs a respite stay in our Memory Care, please call the front desk staff at our communities.
Due to updated regulations from the Ohio Department of Health and the President of the United States, we have unfortunately needed to restrict all communal dining within our communities until further direction has been given. Residents in our Assisted Living and Memory Care have been notified that all meals will be delivered to their rooms. Residents in our Independent Living have been asked to call down to the front desk and order meals for delivery to their homes. Weekly menu options have been given to residents to select from and all delivery fees are being waived.


In addition, effective March 19th, 2020, under the direction of Governor DeWine, our beauty shops are closed until further notice.


With the severity and spread of Coronavirus actively increasing, and with Governor DeWine’s “stay home” order now in place, we want to stress the new regulation of our residents only leaving our communities if and when it is absolutely necessary for urgent medical needs and appointments. Individuals 60 and older are at highest risk for contracting Coronavirus. Often, these cases lead to serious symptoms and hospitalizations as a result of pre-existing conditions, weaker immune systems, and of course, age. Futhermore, Coronavirus can remain viable and infectious in droplets in the air for hours and on surfaces up to days. By residents leaving our communities, they are drastically increasing their chances of coming into contact with the virus and ultimately spreading it within our buildings. If residents have to leave our buildings for an urgent need, they will be required to complete a health screening questionnaire and have their temperature taken when arriving back to the building. We are aware that many of our families and friends assist our residents with items of their daily living including laundry, grocery delivery, etc. If there is a need for you to pick up or provide items to your loved one, you can still do so through our updated procedures. We ask that you please call the community’s front desk ahead of time to notify them that you will be coming to our community and of the items you will be delivering or picking up. We ask that you call the front desk when you arrive, and please remain in our parking lot until a staff member from our community comes out to meet you to give assistance. Please refrain from delivering any large items such as furniture, as they cannot be accepted into our communities at this time. Below, we have included the front desk phone number at each of our communities.


Wesley Glen Retirement Community: 614-888-7492


Wesley Ridge Retirement Community: 614-759-0034


Wesley Woods at New Albany: 614-656-4100


While these decisions have not been easy, we are continuing to follow recommendations and requirements in order to protect the health of our residents and staff. There remains no current evidence of COVID-19 in any of The Wesley Communities.


Our communities’ Life Enrichment teams are dedicated to keeping our families connected with their loved ones during this difficult time through options such as phone calls or Facetime, Care Cards, and mailed packages. Please call our communities’ front desks and ask to speak with the Life Enrichment departments for further information.


We understand and acknowledge that this situation comes as a disappointment to many of our residents and families and we hope that this will be short-lived. We will continue to do our best to communicate all updated information as we learn of it to keep our communities connected. Thank you to every member of The Wesley Communities for your compassion and understanding during this difficult time. Our entire organization is dedicated to our mission of providing welcoming communities of kindness and grace where residents and staff thrive, and we will continue this mission while putting our residents’ health needs first.


For all questions and concerns, please call our hotline at (614) 867-1300.


What We Are Currently Doing:

  • All community events for the month of March and beginning of April have been postponed
  • Updated information is being regularly communicated to residents, families, and staff
  • All outside performers, vendors, and community groups scheduled to be in our communities have been postponed
  • Residents and employees are being regularly screened for signs and symptoms
  • Hotline is being utilized for real-time answers to questions and concerns
  • Notices of updated regulations have been posted at the front entrances of all communities
  • The temperature of all employees and necessary vendors will be taken and a health screening will be completed daily upon entering our communities
  • Effective March 15, 2020 we have restricted all visitors on our campuses until further direction has been given
  • Effective March 17, 2020, we have closed our Adult Daycare Centers until further direction has been given
  • Effective March 19, 2020, we have closed our beauty shops until further direction has been given
  • Communal dining in our communities has been restricted until further notice
  • Employees are being re-educated on proper hand-washing and sanitization practices according to CDC guidelines
  • Residents are being asked to only leave the buildings for necessary medical needs and appointments
  • Residents and staff are being asked to practice social distancing in their daily interactions and activities
  • Residents and staff are being asked to limit group meetings to ten or less and keep a minimum of six feet between themselves and others
  • Families and friends are still able to pick up and drop off items through our updated procedure with our staff
  • Additional updated policies and procedures are being shared by management to all residents, families, and employees


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