How The Wesley Communities Are Dealing With Coronavirus

How The Wesley Communities are responding to COVID-19

At The Wesley Communities, the health of our residents, staff, and families is our top priority. As a result, we are taking necessary steps to try and mitigate viral infections, including COVID-19 (Novel Coronavirus). As an organization, we are diligently following the guidance and requirements of the City of Columbus and Ohio Health Departments as well as the Centers for Disease Control (CDC).

We plan to do updates regularly, both directly to our residents and families, and on our website here. If you would like to let us know the best way to reach out, we will do our best to accommodate that. We are utilizing text message notifications and email, so please contact Allie DeBor at adebor@thewesleyway.org if you have a preference on how to be contacted. In addition, we are also utilizing phone lines that can be called into for daily update recordings. Please see the numbers below.

  • The Wesley Woods COVID-19 Update line – 888-212-9746
  • The Wesley Glen COVID-19 Update line – 614-396-4816

Information known about COVID-19 is evolving and changing almost daily. This virus appeared suddenly, and our clinical team (and clinical teams around the world) have been doing their utmost to care for a variety of previously unknown symptoms under ever-changing guidelines. We are working hard every day to get us to a “new normal,” where we can both reduce the risk of infection and eliminate the isolation factor.

Our deepest sympathies and condolences are extended to those families whose loved ones have passed away. Everyone has been through so much, but none more than those families. We all grieve with you.

During this time, we will continue to do our best to communicate all updated information as we learn of it to keep our communities connected. Thank you to every member of The Wesley Communities for your compassion and understanding during this difficult time. Our entire organization is dedicated to our mission of providing welcoming communities of kindness and grace where residents and staff thrive, and we will continue this mission while putting our residents’ health needs first.

Recent Updates by Community

The Wesley Communities Update on 10/23/2020 at 3:30 PM

Memo from The Wesley Communities CEO, Peg Carmany:

This memo is to follow up on two issues from my  last memo regarding “Holidays, Colder Weather and County Infectivity Levels.”

INDOOR VISITATION AND INFECTIVITY LEVELS

Franklin County has remained “red” in the State’s infectivity color coding, so we will hope to begin indoor visitation for Assisted Living and Independent Living (and continue at Wesley Ridge in Fairfield County) on Monday, November 2, 2020.

We will update our indoor visitation availability as often as county infectivity levels change.

INDOOR VISITS OFF CAMPUS

The following information applies to Independent and Assisted Living.

Going forward, because cases are rising both state and county-wide, if an indoor visit off-campus is made, we will require the resident to refrain from group activities and communal dining for 14 days following.  This means everyone will need to weigh the benefit of an indoor, off-campus visit against the potential hardship of 14 days without normal socializing in group activities and the dining rooms.  Limited exceptions may be made by the Executive Director of each campus based upon a specific safety precautions plan that you submit.  I ask that each of you talk it over and decide — we will support your decision either way.

Please know that we are doing our very best to keep the communities as safe as possible while trying to meet each individual’s needs.    As the weather turns colder, if a resident makes an indoor off-campus visit, we ask that all due safety precautions be taken.   Sign out upon leaving.    Masks in the car.   Physical distancing throughout the event.   Masks except when eating.    As you know, this virus is a particular hardship on the elderly and we all need to be mindful of that at every turn.

Important reminders:

  1. If a resident is exposed to a person who is known (or becomes known) to be COVID positive, please notify us immediately.
  2. If the weather is conducive, off-campus, outdoor, physically distanced and masked events will continue to be followed by 14 days of temperature and oxygenation levels being taken twice daily.
  3. We can help you stay in touch through electronic means. Please contact the front desk for assistance.
  4. If the weather is conducive, we may be able to move your “indoor” visit outside.

There is a lot of information contained in my last two memos, and the requirements set forth above have been thoroughly discussed with our medical directors.  I appreciate your patience and your kindness as we continue to move forward, getting ourselves through the final days and months of this global pandemic as safely as possible.

The Wesley Communities Update on 10/19/2020 at 2:30 PM

Memo from The Wesley Communities CEO, Peg Carmany:

We find ourselves 7 months into this global pandemic, and quite likely (unless we are lucky) about halfway through it. And, colder temperatures and the holidays are coming. Clearly everything will be a little different this year.

First, please don’t be discouraged – we know a great deal more than we did at the beginning, and overall, wearing masks, washing our hands and disinfecting, and staying physically distant from one another is WORKING, at least for us who live and work at The Wesley Communities.  The point is – we can’t let up!

Second, there is not a great deal of information about what might be “safe” in terms of trips away from our communities at the holidays. We will continue to ask you to let us know where you will be going, and we will continue to do our best to balance your individual freedoms against the safety of those who live and work in our communities. Everyone’s tolerance for risk of infection is different, of course. But please remember that because pre-symptomatic people can shed the virus, we need everyone to be very careful with their own health, the health of their families, and the health of their neighbors. If we know in advance what your plans are, we can better prepare for what to do when you return.

Going forward, our follow-up rules will be different based upon each county’s infectivity rate. If Franklin (Wesley Woods and Wesley Glen) or Fairfield (Wesley Ridge) is “red” or higher:

  1. Indoor visits on campus will be conducted on a “compassionate care” basis only. I am meeting with our medical directors this week, and will have guideline/standards for you on the criteria for compassionate care visits by this Friday, October 23rd; and
  2. Any off-campus indoor visit with families/friends will require a 14-day period of no group activities or eating in the dining rooms upon your return.

If the counties return to “yellow” or “orange”:

  1. Indoor visits will begin as we had planned on the campuses; and
  2. We will reevaluate the “14 day”/follow-up rule for indoor home visits once I have met with our medical directors to carefully examine the issues, and will so advise you.

As always, if you are visiting with your loved one for any trip, please make sure everyone in the car is wearing a mask. Enclosed, unventilated spaces appear to be the riskiest in terms of spreading the virus.

We will have a lovely Thanksgiving brunch on Thursday November 26th and a lovely holiday brunch on Friday December 25th at each campus for all residents. Like I said, this year won’t be the same, but it is a good time of year to count our blessings. I encourage all of you to stay “extra” in touch with cards, phone calls, Skype, Zoom, etc. We can help with the technology!

When I count my blessings, all of you are included.

The Wesley Communities Update 10/15/2020 at 5:30 PM

This afternoon, Governor DeWine released the updated color map for COVID-19 cases in the counties of Ohio. Franklin County is now red, which indicates a high risk of positive COVID-19 cases in the county. Based upon this increase of cases, we will need to postpone both indoor and outdoor visitations until the risk of infectivity is reduced.

As of this evening, visitations for Wesley Glen Retirement Community and Wesley Woods at New Albany will need to be postponed, effective immediately.

This color map updates every Thursday, and we will notify all residents and families promptly when we can begin rescheduling indoor and outdoor visitations.

We know this letter will come as a disappointment to many, and we hope that this will be short-lived. Thank you as always for your patience and understanding during this unprecedented time.

Wesley Ridge Indoor Visitation Update 10/9/2020 at 2:00 PM

The Ohio Department of Health has issued guidelines to supplement the CDC’s recommendations regarding our ability to conduct visits indoors for residents and their families and friends. Indoor visits will commence October 19, 2020. Outdoor visits may also continue concurrently, based upon preference and the weather conditions. All visits must be scheduled in advance like we are currently doing for outside visits through the already designated contacts:

Roxane Ricks, rricks@thewesleyway.org or 614-501-1440 for Parkside and Bishop Place residents

Richelle Bhandari, rbhandari@thewesleyway.org or 614-501-1305 for English Garden

Linda Bidwell, lbidwell@thewesleyway.org or 614-729-1872 for the Barnes Center

During the entirety of each visit:

  1. Physical distancing is required;
  2. Facility-provided masks are required;
  3. Only two visitors are allowed per visit, with special scheduling required (on a case by case basis) for more than two visitors based upon space availability;
  4. If the county where the visit takes place is in a high risk category (red or purple), visits will be postponed until such time as the risk of infectivity (their word not mine) is reduced.   These risk categories are revised weekly and we will keep you advised. As of the writing of this memo, both Franklin County and Fairfield County are cleared for visitation.
  5. The only children that will be allowed are those who are able to comply with both the mask and the social distancing requirements;
  6. If the weather is pleasant and warm during the fall and early winter, outdoor visits are preferred and will be established on a day by day basis;
  7. Indoor visits will start on the hour and be 30 minutes in length in order to allow for proper sanitation between visits;
  8. No food or drink;
  9. “Compassionate care” visits will be allowed in resident rooms on a case by case assessment for end of life and other exceptional situations with added precautions that will need to implemented, including specified pathways through the building to allow for additional cleaning, etc. The Department of Health has clearly stated that compassionate care visits are not to be conducted on a routine basis;
  10. Each visitor will be screened and fill out a questionnaire as before.

The sign-in station for the Barnes Center, Parkside and Bishop Place will be at the entrance of Parkside and the visit stations will be as follows:

Robert A. Barnes Center will use the Hoy Conference Room right outside the unit.

Parkside will use the Private dining room right down the hall from the entrance.

Bishop Place will use the clinic room right next to Virginia’s store.

The sign-in station for the English Garden will be the English Garden Lobby and the visit station will be the office right inside the double doors of English Garden.

We appreciate your patience as we “work out the kinks” of this new procedure.

We are reading that seniors and congregate living facilities will be given top priority once a safe and effective vaccine is approved, but in the meantime we will do our best to keep everyone connected in the ways described above.

Wesley Glen Indoor Visitation Update 10/9/2020 at 2:30 PM

The Ohio Department of Health has issued guidelines to supplement the CDC’s recommendations regarding our ability to conduct visits indoors for residents and their families and friends. Indoor visits will commence October 19, 2020.  Outdoor visits may also continue concurrently, based upon preference and the weather conditions.  Appointments are required for visits.  Please contact Africa Thomas (athomas@thewesleyway.org or 614-888-7492) to schedule.

During the entirety of each visit:

  1. Physical distancing is required;
  2. Facility-provided masks are required;
  3. Only two visitors are allowed per visit, with special scheduling required (on a case by case basis) for more than two visitors based upon space availability;
  4. If the county where the visit takes place is in a high risk category (red or purple), visits will be postponed until such time as the risk of infectivity (their word not mine) is reduced. These risk categories are revised weekly and we will keep you advised. As of the writing of this memo, both Franklin County and Fairfield County are cleared for visitation.
  5. The only children that will be allowed are those who are able to comply with both the mask and the social distancing requirements;
  6. If the weather is pleasant and warm during the fall and early winter, outdoor visits are preferred and will be established on a day by day basis;
  7. Indoor visits will start on the hour and be 30 minutes in length in order to allow for proper sanitation between visits;
  8. “Compassionate care” visits will be allowed in resident rooms on a case by case assessment for end of life and other exceptional situations with added precautions that will need to be implemented, including specified pathways through the building to allow for additional cleaning, etc. The Department of Health has clearly stated that compassionate care visits are not to be conducted on a routine basis;
  9. No food or drink;
  10. Each visitor will be screened and fill out a questionnaire as before.

We appreciate your patience as we “work out the kinks” of this new procedure.

We are reading that seniors and congregate living facilities will be given top priority once a safe and effective vaccine is approved, but in the meantime we will do our best to keep everyone connected in the ways described above.

Wesley Woods Indoor Visitation Update  10/9/2020 at 3:00 PM

The Ohio Department of Health has issued guidelines to supplement the CDC’s recommendations regarding our ability to conduct visits indoors for residents and their families and friends. Indoor visits will commence October 19, 2020. Outdoor visits may also continue concurrently, based upon preference and the weather conditions.  All visits must be scheduled in advance.

During the entirety of each visit:

  1. Physical distancing is required.
  2. Facility-provided masks are required.
  3. Only two visitors are allowed per visit, with special scheduling required (on a case by case basis) for more than two visitors based upon space availability.
  4. If the county where the visit takes place is in a high-risk category (red or purple), visits will be postponed until such time as the risk of infectivity (their word not mine) is reduced. These risk categories are revised and we will keep you advised. As of the writing of this memo, both Franklin County and Fairfield County are cleared for visitation.
  5. The only children that will be allowed are those who are able to comply with both the mask and the social distancing requirements.
  6. If the weather is pleasant and warm during the fall and early winter, outdoor visits are preferred and will be established on a day by day basis.
  7. Indoor visits will start on the hour and be 30 minutes in length in order to allow for proper sanitation between visits.
  8. No food or drink will be permitted during visits.
  9. “Compassionate care” visits will be allowed in resident rooms on a case by case assessment for end of life and other exceptional situations with added precautions that will need to be implemented, including specified pathways through the building to allow for additional cleaning, etc. The Department of Health has clearly stated that compassionate care visits are not to be conducted on a routine basis.
  10. Independent Living sign-in will be at the Main Entrance. Assisted Living, Memory Care and Nursing Home sign-in will at the Healthcare Entrance. Each visitor will be screened and fill out a questionnaire as before.

We appreciate your patience as we “work out the kinks” of this new procedure.

We are reading that seniors and congregate living facilities will be given top priority once a safe and effective vaccine is approved, but in the meantime we will do our best to keep everyone connected in the ways described above.

Wesley Woods Update on 9/23/2020 at 3:30 PM

As of today, we unfortunately have one resident who has tested positive for COVID-19 using the PCR test. This resident, their family, and all at Wesley Woods at New Albany who had even incidental contact with this resident have been notified, and strict isolation protocols are being followed.

Based upon this particular circumstance, we believe the risk of infection to other residents and employees is relatively low. We continue to closely monitor all residents and staff for signs and symptoms.

Should we learn of any additional positive cases on our campus, we will notify you promptly.

Wesley Ridge Update on 9/13/2020 at 4:30 PM

As of today, we unfortunately have one resident who has tested positive for COVID-19 using the PCR test. This resident, their family, and all at Wesley Ridge who had even incidental contact with this resident have been notified, and strict isolation protocols will be followed.

Based upon this particular circumstance, we believe the risk of infection to other residents and staff is relatively low. We continue to closely monitor all residents and employees for signs and symptoms.

Should we learn of any additional positive cases on our campus, we will notify you promptly.

Wesley Woods and Wesley Glen Update on 9/8/2020 at 4:30 PM

Today, we unfortunately have two employees in our healthcare areas at Wesley Woods and one employee in our healthcare areas at Wesley Glen who have tested positive for COVID-19 using the PCR test. These employees followed all necessary protocol with hand washing, wearing a mask while on shift, and physical distancing. These employees are off both the Wesley Woods and Wesley Glen campuses and will not return until given clearance by the health department to return to work.

If we learn of any additional positive cases as testing on all of our campuses continues, we will notify you as soon as possible.

View Past Updates

Additional Resources

Questions and Concerns:

  • For all questions and concerns, please call our hotline at (614) 867-1300.

What We Are Currently Doing:

  • All community events have been cancelled.
  • Updated information is being regularly communicated to residents, families, and staff.
  • All outside performers, vendors, and community groups scheduled to be in our communities have been cancelled.
  • Residents and employees are being regularly screened for signs and symptoms.
  • Hotline is being utilized for real-time answers to questions and concerns.
  • Notices of updated regulations have been posted at the front entrances of all communities.
  • Health screening/temperature of all essential employees is completed daily upon entry into our communities from a single entrance.
  • Health screening/temperature of any resident who leaves our building is completed immediately upon their return to our communities from a single entrance.
  • Effective March 15, 2020 we have restricted all visitors on our campuses until further direction has been given. Exceptions are being made for end-of-life situations.
  • Effective March 17, 2020, we have closed our Adult Daycare Centers until further direction has been given.
    • If your circumstances require that your loved one needs a respite stay in our Memory Care, please call the front desk staff at our communities.
  • Effective March 19, 2020, we have closed our beauty shops until further direction has been given.
  • Communal dining in our communities has been eliminated until further notice.
  • Employees are being re-educated on proper handwashing and sanitization practices according to CDC guidelines.
  • Residents are being asked to only leave the buildings for necessary medical needs and appointments.
  • Residents and staff are being asked to practice social distancing in their daily interactions and activities and to not gather in communal areas.
  • All employees are required to wear a mask while in our communities.
  • All employees giving direct resident care are wearing N95 masks.
  • We are using the Battelle sanitization process to keep N95s available to us.
  • We continue to take daily resident temperatures as recommended by the CDC.
  • Any employee who has tested positive has not been allowed back to work and will not be until released per Dept of Health protocol.
  • Families of residents who test positive are being notified immediately.
  • We are treating every resident who has had contact with an infected person or who is exhibiting symptoms as “presumptively positive.” This means that they are under isolation per Dept of Health and CDC guidelines.
  • Additional updated policies and procedures are being shared by management to all residents, families and staff.

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